Requesting a return
Contact Begad support promptly with your order number, item and reason. Items should be unused, complete and in their original condition unless the item arrived damaged or incorrect.
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Home / Returns & Refund Policy
Begad returns, refunds, exchanges and customer support terms for UAE orders.
Contact Begad support promptly with your order number, item and reason. Items should be unused, complete and in their original condition unless the item arrived damaged or incorrect.
If the product is not faulty, damaged or different from what you ordered, and you are returning it because you don't like it or no longer need it, a return fee and a return shipping fee apply. Both are deducted from your refund. Our team sets the amounts for each return and tells you before the refund is made; you accept the fees when you send the request. Returns of damaged, faulty or wrong items are free of these fees.
Approved returns are reviewed by the relevant seller. Refund timing depends on the payment method and is issued after the returned item is received and checked. Exchanges are subject to stock availability.
For a return or refund request, email support@begad.ae with your order details.