UAE Sellers - Vendor Agreement

UAE Sellers - Vendor Agreement

This page presents the vendor agreement terms for sellers operating through Begad in the UAE. Vendors must review the agreement and acknowledge it from this page.

Agreement Summary

This agreement governs the relationship between:

First Party: Begad Platform, hereinafter referred to as "Begad" or the "Platform".

Second Party: The seller / supplier / store registered on the Platform, hereinafter referred to as the "Seller" or "Vendor".

By using the Platform, registering as a Seller, or listing any products for sale, the Seller

acknowledges that they have read this Agreement and agree to all of its terms.

 

1.Nature of the Relationship

 

1.1 Begad provides sellers with an online space to display and sell products to customers within

the United Arab Emirates or any other markets supported by the Platform.

1.2 The relationship between Begad and the Seller is an independent commercial relationship

and shall not be considered a partnership, employment relationship, exclusive agency,

franchise, or legal representation, unless otherwise agreed under a separate written agreement.

1.3 The Seller may not use the Begad name, logo, or trademark outside the Platform or in any

marketing materials without prior written approval.

2.Seller Registration and Required Information

2.1 The Seller must provide accurate and updated information, including at minimum:

•Trade name.

•Legal name of the company or establishment.

•Trade license number.

•Emirate / city.

•Name of the responsible person.

•Phone number.

•Email address.

•Bank account details.

•Tax Registration Number (TRN), if any.

•Type of products or categories the Seller wishes to sell.

2.2 Begad may request additional documents, such as the trade license, Emirates ID or passport

of the authorized signatory, tax certificate, purchase invoices, or authorization letters from

brands.

2.3 Begad has the right to reject, suspend, or close the Seller account if the provided information

is incorrect, incomplete, or misleading.
 

3.Trade License and Legal Compliance

3.1 The Seller confirms that it holds the licenses and permits required to conduct its commercial

activity and sell the listed products within the United Arab Emirates.

3.2 The Seller is solely responsible for ensuring that its business activity and products comply

with the laws and regulations applicable in the United Arab Emirates.

3.3 If a product requires special approvals or registration with any government authority, such as

medical, food, cosmetic, electronic, or any other regulated products, the Seller is responsible for

obtaining the required approvals before listing or selling the product.

4.Permitted Products

4.1 The Seller must list products that are original, legal, safe, and matching the description and

specifications published on the Platform.

4.2 It is strictly prohibited to list or sell:

•Counterfeit or fake products.

•Products that infringe trademarks or intellectual property rights.

•Stolen products or products of unknown source.

•Products prohibited or legally restricted.

•Unsafe products or products not compliant with specifications.

•Products with misleading descriptions, images, or country of origin.

•Any products that Begad considers harmful to customers or to the reputation of the Platform.

4.3 Begad may delete or suspend any product without prior notice if it suspects that the product

violates laws, Platform policies, or third-party rights.
 

5.Product Authenticity and Intellectual Property Rights

5.1 The Seller confirms that all products listed by the Seller are original, not counterfeit, and do

not infringe any intellectual property rights.

5.2 The Seller must provide purchase invoices, source documents, or authorization letters from

the distributor or brand whenever requested by Begad.

5.3 If Begad reasonably proves or suspects that a product is counterfeit or unauthorized for sale,

Begad may:

•Immediately suspend the product.

•Suspend the Seller account.

•Temporarily hold the Seller’s dues.

•Refund the customer.

•Deduct any compensation or fees from the Seller’s dues.

•Report the matter to the competent authorities when necessary.

5.4 The Seller bears full legal and financial responsibility for any claims, fines, or damages

resulting from selling counterfeit or non-compliant products.

6.Product Data and Content

6.1 The Seller must provide accurate information for each product, including:

Begad - UAE Sellers Vendor Agreement | Page 2•Product name.

•Brand.

•Model or SKU.

•Specifications.

•Color / size / capacity, if any.

•Country of origin, if available.

•Package contents.

•Warranty.

6.2 The use of any images, logos, or descriptions owned by a third party is prohibited unless the

Seller has a legal right to use them.

6.3 Begad may edit the wording of titles or descriptions or rearrange images for the purpose of

improving display and user experience, provided that the product’s true nature is not changed.

7.Prices and Currency

7.1 Product prices must be displayed in UAE Dirhams or in any other currency adopted by the

Platform.

7.2 The Seller must ensure that prices are clear and not misleading, and that they do not include

hidden fees.

7.3 Begad may reject or suspend products with misleading, unfair, or policy-violating prices.

7.4 If discounts or offers are displayed, they must be genuine, clear, and not misleading to the

customer.

8.Value Added Tax (VAT) and Invoices

8.1 If the Seller is registered for VAT in the UAE, the Seller must provide the correct Tax

Registration Number (TRN) to Begad.

8.2 The Seller is responsible for complying with VAT requirements and issuing or providing tax

invoices whenever legally required.

8.3 The Seller confirms that any tax information provided to Begad must be accurate and

updated.

8.4 Begad may request tax invoices or accounting documents related to orders when needed.

8.5 If any fines or tax claims arise due to incorrect information or negligence by the Seller, the

Seller shall bear full responsibility for them.

9.Stock and Product Availability

9.1 The Seller must continuously update stock availability.

9.2 The Seller may not confirm the availability of a product that is not actually available.

9.3 If the Seller cancels an order after confirming product availability, Begad may impose

operational fees, reduce the Seller ranking, or suspend the Seller account in case of repetition.

9.4 If a product is available on an “on-demand” basis, the availability and delivery timeframe must

be clearly stated before the product is listed.

Begad - UAE Sellers Vendor Agreement | Page 310.Order Fulfillment and Preparation

10.1 The Seller must confirm and prepare the order within the timeframe specified in the

dashboard or Begad policy.

10.2 The product must fully match the order in terms of type, quantity, color, size, model, and

product condition.

10.3 The Seller is responsible for any error in preparation, packaging, or delivering a different

product.

10.4 Begad may cancel the order, compensate the customer, or deduct costs from the Seller’s

dues if the Seller causes a delay or error in the order.

11.Shipping and Delivery

11.1 The shipping model shall be determined according to the agreement with the Seller:

•FBB: Fulfillment by Begad.

•FBS: Fulfillment by Seller.

11.2 If shipping is handled by the Seller, the Seller is responsible for delivery on time and in good

condition.

11.3 If shipping is handled by Begad, the Seller must hand over the product ready and properly

packed at the agreed time and place.

11.4 Any damage, shortage, or delay resulting from the Seller’s error shall be fully borne by the

Seller.

11.5 The Seller shall fully bear shipping and return costs, unless there is a written agreement

between the Seller and the Platform stating otherwise.

12.Returns, Exchanges, and Refunds

12.1 The Seller must accept returns or exchanges in the following cases:

•The product is damaged.

•The product does not match the description.

•The product is different from the order.

•Missing contents in the package.

•Manufacturing defect.

•Counterfeit product or suspected lack of authenticity.

•Clear mismatch with the published specifications.

12.2 If the return is due to the Seller’s error, the Seller shall bear the shipping, return, and any

related operational fees or compensation.

12.3 If the return is due to the customer’s preference without any defect, the request shall be

handled according to the return policy published on the Begad Platform.

12.4 Begad has the right to make the final decision in return disputes based on photos, evidence,

order history, Platform policy, and consumer protection requirements.

12.5 If returns or complaints against the Seller are repeated, Begad may suspend products or the

Seller account.

Begad - UAE Sellers Vendor Agreement | Page 413.Warranty and After-Sales Service

13.1 The Seller must clarify the type and duration of warranty for each product.

13.2 If the product is covered by the agent’s or manufacturer’s warranty, the Seller must provide

the warranty document or service center details, if available.

13.3 If the Seller provides its own warranty, the Seller is fully responsible for fulfilling it.

13.4 The Seller may not advertise any warranty that is not genuine or not enforceable.

14.Financial Settlement and Seller Payments

14.1 Begad shall collect order payments from customers according to the available payment

methods.

14.2 The Seller’s dues shall be transferred after deducting:

•Begad commission.

•Electronic payment fees, if any.

•Shipping or packaging fees, if any.

•Return or compensation fees, if any.

•Any fines or deductions due under this Agreement.

14.3 Financial settlement for Sellers shall be made every ten (10) days, provided that the order

has been delivered, the return period has ended, and there are no open complaints or disputes

related to the order.

14.4 The Seller’s dues shall not become final until the order has been delivered, the return period

has ended, or any related complaints have been resolved.

14.5 Begad may suspend or hold the Seller’s dues for a period not exceeding sixty (60) days from

the date of the hold in cases of complaints, returns, suspected fraud, counterfeit products, or

open disputes. If the dispute exceeds this period, Begad may extend the hold until a final

decision is issued.

15.Customer Service and Complaints

15.1 Begad shall be responsible for initial communication with customers through its official

channels, unless otherwise agreed.

15.2 The Seller must respond to Begad’s inquiries related to orders or complaints within a period

not exceeding forty-eight (48) hours from the time the inquiry is sent through the Platform’s

official channels.

15.3 If the Seller does not respond within the specified period, Begad may take the appropriate

decision to protect the customer and the Platform experience.

15.4 If the Seller objects to any decision made by Begad regarding an order, complaint, or held

dues, the Seller may submit an official objection within seven (7) days from the date of being

notified of the decision, through Begad’s official email or the Seller dashboard. Begad shall

respond to the objection within ten (10) business days, and its decision after review shall be

final.

Begad - UAE Sellers Vendor Agreement | Page 516.Customer Data Protection

16.1 The Seller acknowledges that customer data obtained through Begad may only be used for

order fulfillment.

16.2 The Seller is prohibited from using customer data for direct marketing, resale,

communication outside the Platform, or sharing it with any third party.

16.3 The Seller must protect customer data and may not store or use it except to the extent

necessary to fulfill the order.

16.4 In case of misuse of customer data, Begad may suspend the account and claim

compensation from the Seller for any damages or fines.

17.Prohibition on Diverting Customers Outside the Platform

17.1 The Seller may not communicate with Begad customers for the purpose of selling products

outside the Platform or avoiding Begad commissions.

17.2 It is prohibited to place phone numbers, external links, WhatsApp accounts, or direct

payment methods inside product images, descriptions, or packages for the purpose of diverting

customers outside the Platform.

17.3 Violation of this clause gives Begad the right to suspend the account, hold dues, and request

appropriate compensation.

18.Performance Evaluation

18.1 The Seller agrees that its performance may be monitored based on indicators including:

•Order preparation speed.

•Cancellation rate.

•Return rate.

•Customer ratings.

•Stock accuracy.

•Product quality.

•Complaint response speed.

18.2 Begad may reduce the visibility of the Seller’s products, suspend them, or terminate the

Seller account if performance is weak or harms the customer experience.

19.Offers and Marketing Campaigns

19.1 Begad may launch marketing campaigns and discounts on the Platform.

19.2 The Seller shall not bear any direct discount from the product price without the Seller’s

approval, unless the discount is fully funded by Begad.

19.3 If the Seller agrees to participate in an offer or campaign, the Seller shall be bound by the

agreed price, duration, and quantities.

20.Confidentiality

20.1 The Seller must maintain the confidentiality of any information obtained from Begad,

including customer data, commissions, internal prices, marketing plans, sales data, and

operational policies.

Begad - UAE Sellers Vendor Agreement | Page 620.2 The Seller may not share Begad information with any third party without prior written

approval.

20.3 The confidentiality obligation shall continue even after the relationship between the parties

ends.

21.Liability and Indemnity

21.1 The Seller bears full responsibility for the products it sells, including quality, safety,

authenticity, conformity, warranty, and invoices.

21.2 The Seller shall indemnify Begad for any losses, claims, fines, costs, or damages resulting

from:

•Selling counterfeit or non-compliant products.

•Misleading descriptions.

•Delay or failure in fulfilling an order.

•Infringement of intellectual property rights.

•Misuse of customer data.

•Violation of UAE laws.

•Violation of this Agreement or Platform policies.

21.3 Begad shall not be liable for product defects or non-compliance if the information or product

was provided by the Seller.

22.Suspension or Termination of the Seller Account

22.1 Begad may immediately suspend or terminate the Seller account in the following cases:

•Selling counterfeit or non-original products.

•Providing false information.

•Repeated order cancellations.

•High customer complaints.

•Misuse of customer data.

•Attempting to divert customers outside the Platform.

•Failure to comply with return or warranty policies.

•Any conduct that harms Begad’s reputation.

22.2 Termination of the account shall not affect the Seller’s obligations existing before the

termination date.

22.3 Suspension or termination of the account shall not prejudice Begad’s right to hold part of the

Seller’s dues in accordance with clause (14.5) of this Agreement, in order to cover returns,

complaints, disputes, or any obligations existing before the termination date.

23.Electronic Signature and Acceptance

23.1 The Seller agrees that clicking the “I Agree and Sign Electronically” button, ticking the

agreement acceptance box, or writing the full name in the electronic signature field shall

constitute binding acceptance of this Agreement.

23.2 The Seller agrees that Begad keeps an electronic record of acceptance, including:

•Seller name.

Begad - UAE Sellers Vendor Agreement | Page 7•Store name.

•Phone number.

•Email address.

•Date and time of acceptance.

•IP address.

•Device or browser type.

•Agreement version.

•Verification method, such as OTP via SMS, WhatsApp, or email.

23.3 The Seller acknowledges that the electronic record of acceptance may be used as evidence

of acceptance of this Agreement.

24.Commissions

24.1 The Seller shall pay Begad a commission for every sale completed through the Begad

Platform, according to the Begad UAE Seller Commission Table - Version 1.0, or any updated

version issued later by Begad.

24.2 The Seller acknowledges that the Commission Table is an integral part of this Agreement,

whether attached to the Agreement or published/sent to the Seller by email or any other official

channel approved by Begad.

24.3 All commissions stated in the Commission Table do not include Value Added Tax (VAT),

and any applicable taxes or government fees shall be added in accordance with the laws

applicable in the United Arab Emirates.

24.4 Begad reserves the right to review or amend commission rates from time to time, provided

that the Seller is notified of any amendment at least fifteen (15) days before it takes effect.

24.5 Begad may reduce the commission rate for selected sellers, high-volume accounts, or

strategic brands, according to Begad’s discretion and the agreed cooperation terms.

24.6 If the Seller continues to use the Begad Platform after the effective date of any amendment

to the Commission Table, this shall be deemed acceptance of the new amendments.

You can view the Commission Table through the following link:

https://begad.ae/seller-school-content-commission-rates-on-begad-uae

25.Amendment of the Agreement

25.1 Begad may amend this Agreement or the Platform policies from time to time.

25.2 The Seller shall be notified of any material amendment by email, through the Seller

dashboard, or by notice inside the Platform.

25.3 The Seller’s continued use of the Platform after the amendment date shall be considered

acceptance of the amendments.

25.4 Begad shall retain archived copies of previous versions of the Agreement.

26.Governing Law and Dispute Resolution

26.1 This Agreement shall be governed by the laws of the United Arab Emirates.

26.2 The parties shall attempt to resolve any dispute amicably within fifteen (15) days from the

date of notifying the dispute.

Begad - UAE Sellers Vendor Agreement | Page 8BEGAD

26.3 If no amicable settlement is reached, the courts of the Emirate of Dubai shall have

jurisdiction over any dispute arising from this Agreement, unless arbitration is agreed in writing.

27.Final Acknowledgment

By clicking the acceptance button or signing electronically, the Seller acknowledges the

following:

I, the Seller, acknowledge that I have read and accepted the Seller Agreement and

Begad Platform policies, and I undertake to comply with all terms related to products,

authenticity, delivery, returns, commissions, taxes, invoices, warranty, and customer

data protection. I further agree that this electronic acceptance constitutes binding

acceptance of this Agreement.